I’m an IT Specialist who loves making technology actually work for people. I’ve supported environments across higher education and state agencies, using platforms like ServiceNow, KACE, Track-It, and Office 365 to keep systems running smoothly and users supported.

My focus is secure, reliable endpoint management using tools like Duo Admin, CrowdStrike, GlobalProtect VPN, mainframe systems, and SharePoint permissions. I enjoy breaking down complex issues, developing clear documentation, improving workflows, and building user-friendly knowledge resources.

On the creative side, I’m also skilled in Adobe Suite, iMovie, WordPress, and Tableau, which helps me communicate ideas visually and clearly. I’m driven by service, efficiency, and doing work that makes someone’s day easier.

Antara Trivedi, PMP

ME

PMP-disciplined and CompTIA-stacked, I’ve kept universities and state agencies running smoothly, turning tangled tickets into clear fixes and complex systems into simple, human help.

From Penn State’s 24/7 support floors to HESAA & NJ Agriculture, my work lives where reliability matters. I deliver reliability, steady ServiceNow, organized Active Directory, informative Sharepoint, & real help for the people.

Off the clock, I’m a Bharatanatyam dancer and a community builder who helped lead volunteers at Akshardham—the largest Hindu temple in the Western Hemisphere where empathy becomes choreography.

If technology is a bridge, I’m here to make sure everyone gets across—securely, gracefully, and on time.

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IT Service Platforms
ServiceNow | KACE Systems Management | Track-It

Productivity & Collaboration
Office 365 (Excel, Word, PowerPoint, Outlook) | SharePoint
Google Workspace (Docs, Sheets, Drive) | Visio | WordPress

Security & Endpoint Management
Duo Admin | GlobalProtect VPN | CrowdStrike | Mainframe Operations
DIMS (Digital Information Management System)

Creative & Content Tools
Adobe Creative Suite (Photoshop, Illustrator, Premiere, Acrobat)
iMovie | Canva | Shopify

Data & Analytics
Tableau | Powershell

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SKILLS

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Building projects that are simple by design, measurable in impact, shorter on lead time, and secure by default is my style. 

Translating project policies into strong action platforms, protecting project data like it’s a promise, and shipping features that save minutes at scale is my way.

Understanding the user, reduce failure points, automate the repetitive procedures, document the critical, and leave every process clearer is my method.

Delivering the project implementation at speed, with clarity, and fairness for achieving the key performance indicators is my focus.

Serving quietly, operating fail safe, and learning loudly is my technique. Small iterations, strong controls, zero heroics as my project services stand tall.

IT PROJECTS

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COMMUNITY SERVICE

Community service, for me, is not charity but a living prayer. From chiseling eternity into Akshardham’s arches to sharing hoodies in New York’s coldest COVID winter, I seek to transform my I into ethereal joy.

Volunteering has sculpted resilience within me, with dignity reflected in many smiles. Every effort, whether lifting stones or lifting spirits, becomes a brushstroke in humanity’s masterpiece, awakening in me the collective compassion of all who dare to serve.

While I wrestle between data and decisions, many wrestle between meals and mouths. My hour of digital work may be counted in dollars, but for countless others, the life swings between one and zero, a binary of survival.

To work for the homeless is to stand in a classroom of courage. And so, may my cup of care, with its handle of hope, pour a brewing smile into the lives of millions.

In these modest yet relentless gestures, I feel the Aaaha of inner joy and the Vow of purpose—proof that when we build for others, we remake ourselves.

A+ Certification validates vendor-neutral, hands-on skills to deploy, configure, secure, and troubleshoot endpoints across OSes and networks. Proves readiness to support users and systems in any environment.

Verifies essential skills in securing systems, managing access, assessing risks, and responding to threats. Demonstrates the capability to maintain a strong security posture in diverse networks and organizational environments.

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CERTIFICATIONS

Validates core knowledge of software testing principles, methods, and lifecycle processes. Demonstrates the ability to design test cases, identify defects, and ensure software quality across waterfall, agile, or hybrid approaches

Project Management Institute

Project Management

Professional

CompTIA Network+

Network Infrastructure

Support Professional

Validates the ability to design, configure, secure, and troubleshoot wired and wireless networks. Demonstrates readiness to ensure reliable connectivity across any environment or platform.

ASTQB CTFL

Foundation Level Tester Software Tester

CompTIA A+

Information Technology Support Professional

CompTIA Security+

Foundational Cybersecurity Practitioner

CompTIA Data+

Data Analytics & Interpretation

Professional

The PMP certification provides project leadership and expertise in predictive, hybrid or agile way of working. It demonstrates the ability to lead projects irrespective of demographic locations or industry type.

Confirms proficiency in collecting, cleaning, analyzing, and visualizing data to support informed decision-making. Demonstrates the ability to translate raw data into clear, actionable insights across business contexts.

Work Approach

Listen hard, decide fast, adapt faster, work for impact, share credit, and own risk

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